I am not surprised that you “don’t have any record of me living on your property” because you guys are a very negligent management company. The beginning phase of staying in Common living WAS pleasant, yet there is No on site supervision (no landlord no superintendent ! They don’t even like to provide a name on the lease agreement! ) nor is there an emergency line for anything other than lockouts and fire emergencies. But let’s give you a rundown of some of the many basic problems 1- the walls and floors are extremely hollow. ( you can hear almost every footstep. I can even hear the conversations clearly from my neighbors next-door so there’s absolutely no privacy.) 2-There are not enough cameras to protect the tenants of the building and our property. ( I have had packages to paper mail stolen and let’s not forget the 65 inch TV that was stolen from our common area that was never replaced !) 3- the cleaning team is not efficient and they lack basic communication skills. We are not provided names of the cleaning personnel that enter our home, there have been times where we have random people in our home with the cleaning personnel, dress, and regular clothing( I have it on video) . 4- They offer moving options if you’re unhappy with the space that was chosen Yet, when I was harassed by another tenant, they refused to help me move to a safer location within my budget until they receive their back money from the tenant that was a danger to herself, as well as everyone else. 5- They do not properly document information when it comes to renters insurance and other important information . I also have proof of this. 6- the worst part of this is they respond quicker on google than in their customer support department to bad feedback. My advice is just don’t do it. For the prices they are charging for these tiny rooms you would be better off just getting a studio or one bedroom with a friend or loved one and split the bill because $1700 for a ROM. The size of a walk-in closet is extremely sad. Common management team Has to do better !!

1681856252

I've now lived in Common in New York, New York (Pacific) and Oakland, California (MacArthur). The pictures in this review are from Pacific, where I first lived. Highlights include weekly cleaners, Android TV or Roku, Nest, Sonos, 100Mbps Internet, Cisco Meraki or Ubiquiti APs (with -60dBm coverage or better), free washers/dryers, Casper bed, Parachute bed sheets, nice utensils and furniture, keyless entry (mobile or card), Slack, Stripe, emergency support numbers, exclusive monthly events, informal get togethers, and more. Amenities and offerings were similar in MacArthur, although the house structure and neighborhood differed; I'd encourage you to spend some time in your potential neighborhood before signing a lease, if possible. I've overall had a positive experience and if it weren't for some personal situations (a mix of life, financial, and career), I might still be living in Common. Most amazingly, I met my significant other in Common, we're now coming up on two years, and things are going really well! There's a lot to like about Common, from the convenience, to the community. The community aspect often seems less relevant when first considering housing in a city (at least it was for me) but it ended up being the thing that I actually liked most about Common. You get an instant network of friends, and my hope is that the emphasis Common placed on fostering a sense of community through weekly and monthly events, continues well into the future. Although this is a positive review, I can't say that everything during my time was perfect. For example, there were multiple instances where there was confusion around how to handle moving on from Common (if you end up deciding to do so). My genuine hope and sense is that the issues I had (e.g., the person I was communicating with did not have accurate information, or was unable to relay accurate information to me, or there was ambiguity in the lease or membership agreement) were due to a case of growing pains, because when I did escalate my issues to someone more senior, they were immediately and properly handled. Moreover, someone each time went out of his or her way to ensure those things were properly resolved. I really appreciated that and it meant a lot. If you are considering co-living arrangements, I'd highly encourage you to at least consider Common, depending on if it's a fit for you and Common. I think the founder and much of the team are big believers in the future of co-living, and my hope is they continue to focus on community, and as much as possible, flexibility with regard to housing and membership options for everyone living in Common. I've enjoyed my time being part of this community, and if my girlfriend and I end up together, a big part will be because Common brought us together.

1528053417

Not worth it. Constant theft and Common refuses to view cameras without police involved. Closet broken upon move in, reception dirty for weeks with multiple cleaning requests in, balcony is a hazard and hasn't been addressed since LAST YEAR. This company has to be going under because you cant even speak to a person, property managers don't respond for days (ILLEGAL), the "emergency" hotline does not ring, bed bugs, rats, and they haven't responded to my formal request via BBB for WEEKS (as required by BBB), 311 called WEEKLY due to negligence. Locked out of the apartment for a week with no solution or compensation or way in (ILLEGAL), building have 20+ open litigation cases due to negligence. Services taken away at will and rent was to be raised by ?? $500 ?? when there leaky AC, mold, rats. The worst customer service of your life and crusty greedy property owners who hike up prices for no reason! rooms sit empty due to rates so you know bankruptcy is nye. Employees have no idea whats going on and laugh when you mention that laws are being broken.Save your money and go to any of the other competitors! Check FB groups literally anything is better than this. Days without hot water, broken sinks, broken entry doors that don't lock, theft and in building crime and trust me they will not do anything about it. Broken wood floors will give you splinters and the mild will make you sick!!!! sink over flowed AND the roof leaked, BOTH MULTIPLE TIMES, and FECES were all over the kitchen and they refused to send someone to property sanitize the BIOHAZARD and it for days without solution affecting the wood and entire apartments air quality. Working on a class action at the moment so feel free to reach out if you live at common and we can add you to the list!!!

1713489650

My experience with Common has been extremely frustrating, particularly regarding the return of my security deposit. I moved out weeks ago and have been repeatedly following up on the status of my deposit, only to be met with silence. Despite multiple emails and inquiries, Nilson, the Team Lead Manager, has failed to provide any clear communication or update on when I can expect my deposit to be returned. The lack of responsiveness and transparency is completely unacceptable. It's clear that once you're no longer a tenant, Common loses any interest in providing basic customer service. I would strongly advise against renting from Common if you value timely and fair handling of your security deposit.

1724298110

They lure you in with the nice apartment and (sometimes) cheaper rent than regular apartments, then leave you be with whatever trash situation you're in. They only fixed the boiler that left us without hot water for more than a month once we filed formal complaints to the city. They fail to give us any expectations for when anything that went wrong would be fixed. From the basement being flooded, an oven knob that fell off, or the courtyard that was trashed with a massive tree branch that fell during a storm. They fail to train people or don't train at all, including a cleaner who kept going into our room leaving trash around and cleaning, as well as a Common tour guy, who shows rooms around in our house, who told me that "You are here [in the USA] now and should adapt" when I asked him to take his shoes off during future tours because we all do that in our house. Honestly, just spend more time looking for a room anywhere else. EDITED AND ADDED in response to Common's reply: Common is, as you can see, great at replying right away to make sure that you are heard, then it goes downhill. We got a same kind of reply when our basement furniture was damaged and they wanted time to change it. After a month waiting for their "design" or "interior" team to do anything, a member in the same house complained saying that we are paying rent that includes a basement we can't use, so we'd like some of our rent back. This is when Common came in the next day, cleaned the garden and furnished the basement. It is only once you make a formal complaint, ask for money back or leave a bad review, that Common gets things done.

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