I stayed here after I returned from Machu Pichu. It was my first hostel experience in South America. Everything was perfect. Staff are really helpful and kind. Especially Frank at night shift helped me much. I will stay here next year when I come to Cusco for Inca Trail. Thank you guys, thank you Frank. You are doing really perfect.

1742031509

Was very disappointed in our 2 week stay here. We chose the Selina (now Socialtel) for its community, coworking space, and WiFi. Unfortunately, we had an issue with 2 of these 3 things. First and foremost - there wasn’t any community. The employees did not facilitate any activities like a normal hostels. I joined a WhatsApp group for events, only to not receive any messages. Secondly - the cowork was not included in the price of our stay. We booked a private room, so our stay was quite expensive already, and on top of that, I had to pay 28/soles per day to work in the cowork. On top of that, the cowork is right next to the restaurant area, where the same songs are playing 5x a day. Lastly, the first few days in the cowork didn’t even have its own WiFi network to use. All in all, this is a fine place to stay for a few nights. If community and coworking is what you want, this is not it.

1736596000

Great location; very happy with having a restaurant inside. They arranged taxi from and to airport. Having a storage for luggage was great. Young people atmosphere. Only a little loud at night when had very early wake up times for tours- nothing ear plugs couldn’t handle.

1728757908

We did with my BF all the Selina in Peru and this one is from far the worse. It is impossible to sleep with the noise. Techno Music starts at 9AM... We went to the reception to ask to be moved, the employee looked like annoyed and told us that was not possible as we reserve only for 1 night. There are plenty of hotels in the area with better room, price, and services, so go somewhere else if you want to rest even a little ☺️ big deception ! Last thing, we reserve this hotel for their co-working area. However it can only be reserved for the day not less and it is expensive (28 USD).

1731598286

WORST EXPERIENCE EVER. The WORST Selina I've ever stayed at for many reasons. In the 2 weeks I was there, there were only 2 activities at the Selina. A game night and karaoke night. When I asked staff where the game night was, none of them seemed to know anything about it, so I wasn't able to go. Selina's pride themselves on the community they build within the hostel with the activities they provide, which did not happen at this Selina. Also, there were many times they just weren't serving food. Once, I asked for a bowl of fruit at like 10:05, but was told that since breakfast had ended at 10 I couldn't get that (which fruit can be eaten any time of the day, not like I was asking for a pancake or something). Okay. So I asked if I could order lunch food, I was told no because lunch hadn't opened up yet. So could I order anything? Nope. Speaking of their food, it made me extremely sick, so much so I ended up in the hospital and had to end my stay 2 weeks early. The day I left I asked the receptionist if there was any way I could receive a refund because of the circumstances of me leaving. I told him if I needed to provide my medical records I would. He did not tell me I needed to provide any records, instead he gave me a number to text. I messaged this number multiple times. I never received any messages back. I stated in my messages to them that I could provide medical records if they needed me to. I then found a customer support email, on my own, and reached out to them. They messaged back and said that this Selina had reached out and asked me to provide my medical records, which they did not do in person or after I had sent multiple messages, and that since the "month had closed out it would be "difficult" to get a refund now." I messaged the day I left this Selina, and again later, not my fault I was never messaged back. Would NEVER recommend this Selina. I know they made double off of my private room too, the 2 weeks I paid for but couldn't be there because their food made me sick, and whoever else booked that room since I was not in it. I have loved my stays at other Selina's, but this one had the WORST customer service and I did not enjoy my time here for the many reasons I listed. I have now also been ghosted by the customer service reps when I sent proof of never being contacted by this Selina about getting a refund.

1721746352