I paid upfront in full months ago for a private room here, the hotel closed down without notice, kept my money, and is unreachable. They did this to many many people, and owe millions of dollars to the guests and local merchant that they stole from, failing to honor their commitments. Sad and disappointing.

1735762655

Selina has been closed for a month and didn’t cancel our booking. We got a confirmation email 2 days before we arrived. We arrived and it didn’t exist. There is a new hotel just opening in its place called praia mole hotel and the front desk people were super helpful and kind.

1735358151

The business has been in financial difficulties for a while. I didn’t know this when they happily accepted my booking early Sep ‘24. They closed all operations on 24/10/24 - 14 days after they were hassling me for payment. They knew full well they were scamming me with no intention to deliver accommodation. Now of course, there’s a “refund process” but no-one is communicating. SCAM

1732791966

The only good is that the hotel next to the beach and it's designed nicely. The rooms...omg the rooms only problems! Broken shower, toilet are stinky. I was staying 4 days me and other guests BHair. The stuff Was like...take it or leave it. The restaurant. Is shameful. The rooms were stinky and smells bad. I guess they charge for the vibes that the people bring with them and not for a proper ahotel or proper service .

1729217252

Terrible experience on Selina Floripa. First the receptionist barely spoke english then they made me pay for my stay when I had paid through Booking.com. After they recognise the mistake, I was told I would get the refund in my account.15 days have passed and they don't pick up the phone or let me know when the refund is going to be processed. The cherry on top was the reply of the manager when I asked for proof of payment for the refund while I has checking out "Não tenho.É o que temos não quero saber.(I don't have it. It is what it is I don't care)". If you're looking for a nice friendly and clean place to stay, keep looking.

1729630291